Frequently Asked Questions

Order Information

Where do you ship to?

We ship to 48 states in the U.S.

When will I receive my order?

 - Orders with standard shipping take 1-5 business days to be delivered to you.  

- Orders with express shipping takes 1-2 business days to be delivered.  

- Shipping time might vary depending on location, shipment method and other factors.

Do you provide free shipping?

Yes. Orders with standard shipping are all free! If you need our products urgently, you can choose our express shipping with extra fee.   

Can I use PayPal to pay my order?

Of course! You can select your preferred payment method at checkout. We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.

How does the trial work?

Your 100% satisfaction is important for us. We understand that it takes some time to get the feel of the difference, function and effect of our product. With our 100 days trial and Return policy, your can try our converter without any pressure and concerns in your own place. 

If it didn't work well, just contact us and our customer service team will help you out with troubleshooting or initiate the returns. 

Please kindly check our 100 days trialWarranty and Refund policy for your eligibility and more information.

Product Information

How do I adjust the height?

It is extremely simple! Simply squeeze the lever at the side of the desk then you can pull or push to any height you want.

How high and low can it be adjusted?

It goes up to 17.1'' and down to 2.9''. You can easily adjust to any height within this range.  

Does it require assembly?

No, it comes fully assembled in the box. Just open the box, take it out, and you are ready to go! 

How much weight does it hold?

It supports up to 33 LBS. 

What is the height when it is fully folded?

It is 2.4'' when folded to minimum height.

Will it scratch the surface of my desk?

Not at all! It comes with 6 small protection pads attached to the bottom which carefully protects your desk surface.

What sizes of laptop does it support?

It supports laptops up to 18'', making it suitable for most sizes of laptops!

Is it suitable for dual laptops or monitors?

Yes, but we recommend using it for a single laptop/monitor for the best experience.